Frequently Asked Questions
Everything you need to know about shopping with BROWNS.
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $250. For orders below this amount, a flat rate is applied based on your location. Most orders are processed within 24-48 hours and typically arrive within 3-5 business days.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn items with original tags attached within 30 days of delivery. You can start the process by visiting our online Returns Portal and entering your order number and zip code.
Are your products ethically sourced?
At BROWNS, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials to ensure a reduced environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your BROWNS account.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines vary by destination and are calculated at checkout. Please note that duties and taxes may apply depending on your local customs regulations.